PREMIUM QUALITY GOLD DIPPED AND GLAZED ROSES

OUR WARRANTY POLICY

Lifetime WarrantyWe strive to be different at The Eternity Rose, and our efforts start with our warranty policy. We prioritise customer service and so our goal is to provide you, our valued customer, with a commitment that outlines the procedures that we will take to correct and resolve issues if you find one of our products to be faulty.

We offer you a Satisfaction Guarantee. Within 90 days, you can send any products back to us, either for a replacement or a full refund, with no questions asked.

In addition, we also have a special Lifetime Failure Warranty. This is designed to protect you if one of the items you have purchased from us fails during standard use.

Exceptions to this particular warranty include the following:

1)    If our product is exposed to an acidic chemical, resulting in corrosion,  

2)    Products that have been clearly bent, broken or dropped, and,

3)    Regular tarnishing that can be expected with a precious metal such as gold, silver and platinum

Aside from these three exceptions, we are more than happy to provide you with our Lifetime Warranty.

All of our products last indefinitely as long as they are displayed safely, and are not exposed to certain elements. Keep in mind that it is normal for tarnishing to occur on some scale. This can be minimised by using an appropriate metal cleaner on occasion. Generally, this is not required more than every five years. When polishing, think of the same amount of force that you would apply to a wine glass, and use a similar technique to polish these items.

It is also important to note that items such as poker cards, tees and golf balls which are physically used are not covered by the Lifetime Warranty, because you would of course expect some additional wear and tear.

Rest assured, if you do have a warranty claim on any of our items, we will handle it with the utmost urgency in order to correct the problem as quickly as possible.

If you wish to return your purchase, you can find out more about our return processes here.

For further information, you can refer to The Eternity Rose's Terms & Conditions.